Orders from Vape Avenue BD

• Orders placed on vapeavenuebd.com.
• Orders confirmed through our official Facebook or Instagram pages.
• Orders processed via our customer care phone numbers or messaging apps.

If you purchased from another seller or marketplace, their return policy will apply.

Local laws & updates

We aim to keep this policy consistent and transparent. However, local courier requirements and legal rules in Bangladesh may change. We may update this policy from time to time to reflect new requirements or to serve you better.

How many days you have

• You must contact us within 48 hours of receiving your order if there is a problem (wrong item, damaged item, manufacturing defect).
• For non-defective items that may be eligible for return or exchange, you must contact us within 3 days of delivery.

After these time windows, we may not be able to process a return or exchange, except in very rare situations at our discretion.

What state the products must be in

• Products must be unused, unopened and in their original packaging.
• Security seals, plastic wrap and stickers must be intact and not tampered with.
• The product must include all accessories, manuals and free gifts (if any).
• We may ask for clear photos or videos to confirm the condition before approval.

Non-returnable after opening

• Opened or partially used pods, cartridges or e-liquids.
• Products with broken seals, torn packaging or visible signs of use.
• Devices that show damage due to misuse, drops or water exposure.

Once a consumable product is opened, we cannot re-check or re-sell it safely, so returns are not allowed except for verified manufacturing defects.

Cases where returns are not accepted

• Products that were sold under a “clearance” or “final sale” label.
• Items damaged due to modification, unauthorised repair or incorrect handling.
• Free gifts, promotional items or bonus products that came with an order.

Incorrect product received

• Contact us within 48 hours of delivery.
• Share your order number and clear photos of the items received, including outer packaging and invoice sticker.
• If we confirm that the wrong item was sent, we will arrange an exchange or another suitable solution (subject to stock availability).

Damaged or non-working device/pod

• If a device or pod does not work out of the box, contact us within 48 hours.
• Provide photos or short videos showing the issue (no lights, no vapour, broken body, leaking heavily on arrival, etc.).
• After verification, we may offer a replacement, exchange or store credit, depending on stock and the nature of the problem.

Normal flavour preferences, throat hit, or battery life differences between brands are not usually treated as manufacturing defects.

Change-of-mind return

• In general, we do not accept returns purely due to change of mind, flavour preference or colour preference, especially for opened items.
• In rare cases, if the product is completely unopened and in resaleable condition, we may accept a return at our discretion, often with a restocking fee.

Change-of-mind exchange

• If we allow an exchange as a goodwill gesture, you may need to pay the courier charges both ways.
• The replacement product must be of equal or higher value, with any price difference paid by you.
• Approval depends on product type, stock availability and condition of the returned item.

What you may receive

• Replacement — a new unit of the same product, if available.
• Exchange — a similar item or different flavour/value, subject to approval.
• Store credit — credit usable on future purchases from Vape Avenue BD.
• Refund — in limited cases, usually to the original payment method where possible.

How long it usually takes

• Inspection usually takes 2–5 working days after we receive the item.
• Refund or credit processing can take additional time depending on banks, wallets or courier confirmations.
• We will keep you updated by message once a decision has been made.

Actual timelines may vary due to courier delays, public holidays or banking schedules.

When Vape Avenue BD covers shipping

• Wrong item sent compared to your invoice.
• Verified manufacturing defect or damage that clearly occurred before delivery.
• Major courier damage reported immediately with photos and proof.

Even in these cases, courier terms may affect how quickly we can resolve the claim.

When the customer covers shipping

• Change-of-mind returns or exchanges approved as a goodwill gesture.
• Incorrect address or phone number provided by the customer.
• Refusal to accept Cash on Delivery orders without a valid reason.

Cancel early

• You may request cancellation before the order is packed and handed to the courier.
• If accepted, we may refund or convert your payment to store credit.
• Orders marked as “Ready to ship” or “Dispatched” may no longer be cancellable.

When the parcel is already on the way

• Once shipped, cancellations are treated under the normal return rules on this page.
• Refusing to accept a COD package without reason may affect your ability to place future COD orders.