Your personal data will be used to process your order, support your experience throughout this website, and for other purposes described in our privacy policy.
Privacy & Policy — Vape Avenue BD
Privacy & Policy
How Vape Avenue BD protects and uses your information
This Privacy & Policy page explains what information we collect, how we use it,
how we keep it safe and which choices you have. By using our website, social
pages or services, you agree to the practices described here.
Transparent practices
Responsible data handling
Privacy-first mindset
1. Who we are & scope of this policy
This policy applies to Vape Avenue BD and covers our website, social pages and
customer support channels where we receive and process personal information.
Our details
Vape Avenue BD
Vape Avenue BD operates as an e-commerce business focused on vaping products,
pods and cartridges.
- Business name: Vape Avenue BD
- Website: vapeavenuebd.com
- Address: ABUL HOTEL MALIBAGH CHOWDHURYPARA DHAKA, Dhaka, Bangladesh, 1219
- Email: tstofficial1020@gmail.com
- Phone: +880 1645-197665 / +880 1738-021887
Scope
Where this policy applies
This Privacy & Policy applies when you:
- Browse or make purchases on vapeavenuebd.com.
- Interact with us via Facebook, Instagram or other official social pages.
- Contact our customer care by phone, email or messaging apps.
This policy does not cover third-party websites or services that we do not control.
When you follow links away from our pages, their own privacy policies will apply.
Read this policy together with our Age & Safety Information and Terms of Use.
2. Key terms & definitions
To keep this document clear, we use the following terms with the meanings below.
- “We”, “our”, “us”
- Refers to Vape Avenue BD as the operator of the website and services.
- “You”, “customer”, “user”
- Any person who visits our website, views our content, places an order or interacts with us.
- “Personal data” or “personal information”
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Information that identifies you or can reasonably be linked to you, such as your name,
contact details or order history.
- “Processing”
-
Any operation performed on personal data (collecting, storing, using, updating,
sharing, deleting and so on).
3. Information we collect
We collect only the information we need to provide our services, process orders,
keep our platform secure and improve your experience.
Information you give us
Data provided directly by you
- Account & profile details — name, email address, phone number, delivery address.
- Order information — products you purchase, flavours, quantities, notes you add at checkout.
- Customer support messages — information you share when you contact us by chat, email, social media or phone.
- Age confirmation — where required, a statement that you are 18+ and eligible to purchase vaping products.
Information collected automatically
Technical & usage data
- Device and log data — IP address, browser type, basic device information, pages viewed, time spent on pages.
- Cookies & similar technologies — small files that help us remember your preferences and understand how the site is used.
- Approximate location — based on IP address or courier information, to help estimate delivery availability and timing.
We do not intentionally collect sensitive categories of data (such as health or
political opinions) through our website.
Payment information
How we handle payment data
We work with trusted payment providers (such as bKash, Nagad, Rocket, card processors
or banks) to process your payments securely. When you pay:
-
We generally do not store your full card number, PIN or wallet
credentials. These are handled by the payment provider or gateway.
-
We may receive confirmation details such as payment status, transaction ID,
amount and time, in order to match payments with orders and manage refunds or disputes.
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For Cash on Delivery, we record the payment amount and status once the courier confirms.
4. How we use your information
We process personal data only for clear, legitimate purposes and try to keep the amount
of information we collect to what is necessary.
Service & operations
To run our business and deliver orders
- Processing and delivering your orders, including communicating with couriers and payment providers.
- Sending order confirmations, updates or issues related to your purchase.
- Providing customer support and handling complaints or warranty questions.
- Managing your account and order history if you create an account with us.
Improvement & safety
To improve the website and keep it secure
- Monitoring website performance and fixing technical problems.
- Analysing traffic patterns to understand which products and pages customers prefer.
- Detecting and reducing fraud, abuse, spam or suspicious activity.
- Complying with our legal obligations, such as record-keeping and age restrictions.
Communication & marketing
Staying in touch (only when appropriate)
- Sending important service messages (for example: order status, delivery coordination, policy changes).
- With your consent where required, sending promotional messages about offers, new arrivals or product updates.
- You can opt out of marketing messages at any time by following the unsubscribe link or contacting us.
5. Legal bases for processing
Depending on your location, data protection laws may require us to explain on what legal
basis we process your personal data. In general, we rely on:
Contract & consent
When it is necessary to perform our agreement with you
- Processing and delivering your orders and taking payment.
- Providing customer care and responding to your questions.
- Creating and managing your customer account.
-
Where required, we may also rely on your consent, for example,
for certain marketing messages or optional cookies.
Legitimate interests & legal duties
When we have a reasonable business interest or a legal obligation
- Preventing fraud, misuse or abuse of our services.
- Improving our website, products and customer experience.
- Keeping records for tax, accounting, age verification or other legal requirements.
- Responding to lawful requests from authorities, where we are required to do so.
The exact legal basis can depend on your country’s laws.
Please ask a legal professional to adapt this section for your jurisdiction.
6. Cookies & similar technologies
Cookies are small text files stored on your device when you visit our website. They
help us recognise your browser and remember certain information.
Types of cookies
How we typically use cookies
- Strictly necessary cookies — required for basic functions such as keeping items in your cart or processing checkout.
- Performance & analytics cookies — help us understand which pages are visited most, so we can improve the site.
- Preference cookies — may remember your basic settings such as language or region.
Your choices
Managing cookies
- Your browser usually lets you clear or block cookies in its settings.
- If you block certain cookies, parts of the website (such as the cart or checkout) may not function properly.
- Where required by law, we may show a cookie banner asking for your consent to non-essential cookies.
7. How we share your information
We do not sell your personal data. We only share it when needed to run our business,
comply with the law or protect our rights.
Service providers
Partners who help us operate
- Couriers & delivery partners — receive your name, address and phone number to deliver your orders.
- Payment providers — process your payment securely.
- IT / hosting & analytics providers — help us run the website, store data and measure performance.
These partners are expected to handle your information only as needed to provide their
services to us and to keep it appropriately protected.
Legal & protection
When we may disclose information
- When required by law, regulation or a valid request from authorities.
- To protect the rights, property or safety of Vape Avenue BD, our customers or others.
- In connection with a business transfer, such as a merger, acquisition or sale of assets, where permitted by law.
8. Data retention & security
We aim to keep your information for no longer than necessary and take reasonable
steps to protect it.
Retention
How long we keep your data
- Order and transaction records — kept for as long as required by tax, accounting or legal obligations.
- Customer support messages — kept for a reasonable period to help with follow-up questions, then archived or deleted.
- Marketing data — kept until you opt out or for a period defined by applicable law or best practice.
Security
How we protect your information
- We use technical and organisational measures (such as restricted access, secure connections and passwords) to protect data.
- We regularly review access rights so that only authorised team members can handle customer information.
- No system can be guaranteed to be 100% secure, but we work to reduce risk and respond promptly if an issue is discovered.
9. Age restrictions & children’s privacy
Our products and website are intended only for people aged 18 or older.
18+ only
We do not knowingly collect data from minors
- By using our website or placing an order, you confirm that you are at least 18 years old.
- We do not knowingly collect or store personal data from anyone under 18.
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If we become aware that we have accidentally collected data from a minor, we will
take reasonable steps to delete it.
10. Your privacy choices & rights
Depending on your local laws, you may have certain rights over your personal data.
We will always try to respect reasonable requests, even where not strictly required.
Access & correction
Review or update your information
- You can request a copy of the personal information we hold about you.
- You can ask us to correct inaccurate or incomplete information.
- If you have an account, some details can be updated directly in your profile.
Deletion & marketing
Delete data or opt out
- You can ask us to delete your personal data where it is no longer needed, subject to legal record-keeping requirements.
- You can opt out of marketing messages at any time by using the unsubscribe link or contacting us.
- We may still send important service messages related to your orders.
To exercise your rights, contact us using the details in the “Contact us” section
and provide enough information for us to verify your identity.
11. International transfers & changes to this policy
Because the internet is global, data may sometimes be stored or processed in
locations outside your country. We may also update this policy from time to time.
Cross-border processing
Where your data may be processed
Our hosting providers, payment processors or service partners may store or process
information in other countries. Where this happens, we aim to work with providers
that apply appropriate protections in line with applicable law and good practice.
Policy updates
How we will update you
- We may update this Privacy & Policy from time to time to reflect changes in law or our services.
- When we make significant changes, we will update the “Last updated” date and may highlight the changes on our website.
- Your continued use of our services after an update means you accept the revised policy.
12. Contact us about privacy
If you have questions about this policy, your data or how we use it, please reach out
to us. We’ll do our best to respond promptly and transparently.
How to reach Vape Avenue BD
Privacy & data questions
- Email: tstofficial1020@gmail.com
- Phone: +880 1645-197665 / +880 1738-021887
- Address: ABUL HOTEL MALIBAGH CHOWDHURYPARA DHAKA, Dhaka, Bangladesh, 1219
- Facebook: Vape Avenue BD
- Instagram: @vape_avenuebd
Email privacy question
Call customer care
This policy is intended as a clear summary of how we handle information, but it may need
adjustments to fully align with local law. We recommend that you review and customise this
page with guidance from a qualified legal professional.
