How Vape Avenue BD protects and uses your information

Vape Avenue BD

Vape Avenue BD operates as an e-commerce business focused on vaping products,
pods and cartridges.

• Business name: Vape Avenue BD
• Website: vapeavenuebd.com
• Address: ABUL HOTEL MALIBAGH CHOWDHURYPARA DHAKA, Dhaka, Bangladesh, 1219
• Email: tstofficial1020@gmail.com
• Phone: +880 1645-197665 / +880 1738-021887

Where this policy applies

This Privacy & Policy applies when you:

• Browse or make purchases on vapeavenuebd.com.
• Interact with us via Facebook, Instagram or other official social pages.
• Contact our customer care by phone, email or messaging apps.

This policy does not cover third-party websites or services that we do not control.
When you follow links away from our pages, their own privacy policies will apply.

Data provided directly by you

• Account & profile details — name, email address, phone number, delivery address.
• Order information — products you purchase, flavours, quantities, notes you add at checkout.
• Customer support messages — information you share when you contact us by chat, email, social media or phone.
• Age confirmation — where required, a statement that you are 18+ and eligible to purchase vaping products.

Technical & usage data

• Device and log data — IP address, browser type, basic device information, pages viewed, time spent on pages.
• Cookies & similar technologies — small files that help us remember your preferences and understand how the site is used.
• Approximate location — based on IP address or courier information, to help estimate delivery availability and timing.

We do not intentionally collect sensitive categories of data (such as health or
political opinions) through our website.

How we handle payment data

We work with trusted payment providers (such as bKash, Nagad, Rocket, card processors
or banks) to process your payments securely. When you pay:

• We generally do not store your full card number, PIN or wallet
  credentials. These are handled by the payment provider or gateway.
• We may receive confirmation details such as payment status, transaction ID,
  amount and time, in order to match payments with orders and manage refunds or disputes.
• For Cash on Delivery, we record the payment amount and status once the courier confirms.

To run our business and deliver orders

• Processing and delivering your orders, including communicating with couriers and payment providers.
• Sending order confirmations, updates or issues related to your purchase.
• Providing customer support and handling complaints or warranty questions.
• Managing your account and order history if you create an account with us.

To improve the website and keep it secure

• Monitoring website performance and fixing technical problems.
• Analysing traffic patterns to understand which products and pages customers prefer.
• Detecting and reducing fraud, abuse, spam or suspicious activity.
• Complying with our legal obligations, such as record-keeping and age restrictions.

Staying in touch (only when appropriate)

• Sending important service messages (for example: order status, delivery coordination, policy changes).
• With your consent where required, sending promotional messages about offers, new arrivals or product updates.
• You can opt out of marketing messages at any time by following the unsubscribe link or contacting us.

When it is necessary to perform our agreement with you

• Processing and delivering your orders and taking payment.
• Providing customer care and responding to your questions.
• Creating and managing your customer account.
• Where required, we may also rely on your consent, for example,
  for certain marketing messages or optional cookies.

When we have a reasonable business interest or a legal obligation

• Preventing fraud, misuse or abuse of our services.
• Improving our website, products and customer experience.
• Keeping records for tax, accounting, age verification or other legal requirements.
• Responding to lawful requests from authorities, where we are required to do so.

How we typically use cookies

• Strictly necessary cookies — required for basic functions such as keeping items in your cart or processing checkout.
• Performance & analytics cookies — help us understand which pages are visited most, so we can improve the site.
• Preference cookies — may remember your basic settings such as language or region.

Managing cookies

• Your browser usually lets you clear or block cookies in its settings.
• If you block certain cookies, parts of the website (such as the cart or checkout) may not function properly.
• Where required by law, we may show a cookie banner asking for your consent to non-essential cookies.

Partners who help us operate

• Couriers & delivery partners — receive your name, address and phone number to deliver your orders.
• Payment providers — process your payment securely.
• IT / hosting & analytics providers — help us run the website, store data and measure performance.

These partners are expected to handle your information only as needed to provide their
services to us and to keep it appropriately protected.

When we may disclose information

• When required by law, regulation or a valid request from authorities.
• To protect the rights, property or safety of Vape Avenue BD, our customers or others.
• In connection with a business transfer, such as a merger, acquisition or sale of assets, where permitted by law.

How long we keep your data

• Order and transaction records — kept for as long as required by tax, accounting or legal obligations.
• Customer support messages — kept for a reasonable period to help with follow-up questions, then archived or deleted.
• Marketing data — kept until you opt out or for a period defined by applicable law or best practice.

How we protect your information

• We use technical and organisational measures (such as restricted access, secure connections and passwords) to protect data.
• We regularly review access rights so that only authorised team members can handle customer information.
• No system can be guaranteed to be 100% secure, but we work to reduce risk and respond promptly if an issue is discovered.

We do not knowingly collect data from minors

• By using our website or placing an order, you confirm that you are at least 18 years old.
• We do not knowingly collect or store personal data from anyone under 18.
• If we become aware that we have accidentally collected data from a minor, we will
  take reasonable steps to delete it.

Review or update your information

• You can request a copy of the personal information we hold about you.
• You can ask us to correct inaccurate or incomplete information.
• If you have an account, some details can be updated directly in your profile.

Delete data or opt out

• You can ask us to delete your personal data where it is no longer needed, subject to legal record-keeping requirements.
• You can opt out of marketing messages at any time by using the unsubscribe link or contacting us.
• We may still send important service messages related to your orders.

Where your data may be processed

Our hosting providers, payment processors or service partners may store or process
information in other countries. Where this happens, we aim to work with providers
that apply appropriate protections in line with applicable law and good practice.

How we will update you

• We may update this Privacy & Policy from time to time to reflect changes in law or our services.
• When we make significant changes, we will update the “Last updated” date and may highlight the changes on our website.
• Your continued use of our services after an update means you accept the revised policy.

Privacy & data questions

• Email: tstofficial1020@gmail.com
• Phone: +880 1645-197665 / +880 1738-021887
• Address: ABUL HOTEL MALIBAGH CHOWDHURYPARA DHAKA, Dhaka, Bangladesh, 1219
• Facebook: Vape Avenue BD
• Instagram: @vape_avenuebd

Email privacy question
Call customer care

This policy is intended as a clear summary of how we handle information, but it may need
adjustments to fully align with local law. We recommend that you review and customise this
page with guidance from a qualified legal professional.