Fast, clear delivery information from Vape Avenue BD
This page explains where we deliver, current cash-on-delivery charges, typical delivery times and what to do if there is any issue with your parcel. Please review this information before placing an order.
Vape Avenue BD currently ships orders across Bangladesh using trusted courier partners. Delivery times and charges vary by location.
Dhaka metro areas
- Home delivery to most areas within Dhaka city limits.
- Orders are usually delivered within 1–2 working days after dispatch.
- Delivery time can be longer during weekends, holidays or extreme weather.
Other districts & nearby areas
- We deliver to most major cities and towns across Bangladesh.
- Standard delivery is usually 2–4 working days after dispatch.
- Remote or hard-to-reach locations may take extra time depending on courier routes.
We primarily use Cash on Delivery (COD). Charges may change with courier pricing, so please always check the checkout page for the latest rates.
Standard home delivery within Dhaka city.
For all other supported districts and surrounding areas.
Charges above are based on our current courier agreements and may be updated in the future. Any change will be reflected on the checkout page before you confirm your order.
We try to dispatch orders as quickly as possible while still checking accuracy and packaging carefully.
How your parcel gets prepared
Once you place an order, you will see it in your order history or receive a message from our team. For some COD orders we may call or message to confirm details.
We verify that all items are available, check batch condition and match flavours, strengths and quantities against your order.
Products are packed in protective packaging. Fragile boxes are reinforced so they can handle courier handling as safely as possible.
Most orders placed and confirmed on working days are handed over to courier within 24 hours. Orders placed late at night, on weekends or on public holidays may be processed the next working day.
COD is convenient, but it works smoothly only when both customer and courier are ready. Please review these guidelines before placing a COD order.
What you should do
- Provide a correct address, nearby landmark and an active phone number.
- Keep your phone reachable so courier staff can contact you on the day of delivery.
- Have the approximate cash amount ready when expecting the parcel.
- If you need to change address or time, contact customer care as early as possible so we can coordinate with the courier.
Receiving a COD parcel
- Check the name, phone and parcel label to confirm it is your order.
- Inspect the outer packaging for visible serious damage. If something looks badly torn or soaked, you may note it with the courier and contact us immediately.
- For security and courier rules, full payment is usually taken before opening the inner boxes.
- Repeatedly refusing confirmed COD orders may result in limited access to COD for future orders.
Once your order is with the courier, there may be a short delay before it appears in their internal tracking system.
How you may be notified
- The courier may call or SMS you on the day of delivery.
- In some cases they may send an additional tracking link or reference number.
- If you miss a call, please call back quickly to avoid delays or automatic return of the parcel.
Ask us to check the status
If your order seems delayed beyond the normal time frame, contact Vape Avenue BD and share your:
- Full name and mobile number used in the order.
- Order number or invoice screenshot (if available).
- Approximate order date and delivery address.
We will follow up with the courier and update you with the latest information.
Occasionally a parcel may not be delivered on the first attempt. Here is how such cases are usually handled.
Unanswered calls or incorrect address
- If your phone is switched off or unreachable, the courier may try again later or the next working day.
- If the address is incomplete or hard to find, they may call for directions. Please respond quickly to avoid return of the parcel.
- If the parcel returns to us due to repeated failed attempts, re-shipping may require an additional delivery charge.
When a COD parcel is refused
- If you no longer want the order, please contact us before the courier goes out for delivery so we can attempt to cancel it.
- Repeated refusal of COD parcels after dispatch may limit access to COD for future orders or require advance payment.
Please open your package carefully as soon as you receive it and check the contents against your invoice.
On the day you receive the parcel
- Confirm that you received the correct flavours, strengths and quantities.
- Look for any obviously broken device bodies or leaking pods.
- Keep all original boxes, outer packaging and courier labels until you are sure everything is correct and working.
Reporting an issue
- If you notice wrong items, serious damage or a device that does not work out of the box, contact us within 48 hours.
- Share clear photos or short videos and your order number for faster support.
- Such cases will be handled according to our Return & Exchange Policy.
At the moment, Vape Avenue BD does not offer international shipping. Orders are fulfilled only within Bangladesh due to courier restrictions and local regulations.
If you are unsure about delivery coverage, charges for your area or the status of a current order, our customer care team is ready to help.
Contact Vape Avenue BD
- Phone: +880 1645-197665 / +880 1738-021887
- Email: tstofficial1020@gmail.com
- Facebook: Vape Avenue BD
- Instagram: @vape_avenuebd
- Address: ABUL HOTEL MALIBAGH CHOWDHURYPARA DHAKA, Dhaka, Bangladesh, 1219
Delivery options, areas and courier charges may be updated over time. The most accurate and up-to-date information will always appear on the checkout page at the moment you place your order.